At RD Woodmaker, each product is crafted with precision and care, often customized to meet specific customer requirements. Please read our policy carefully before placing an order.

• Most of our products are custom-made or made-to-order.
  
• Once order details are confirmed, manufacturing begins immediately.
  
• Therefore, customized products cannot be cancelled, returned, or refunded under any circumstances.
  

• Orders can be cancelled within 12 hours of placing the order.
  
• To request a cancellation, please contact us at:
  📧rdwoodmaker@gmail.com
  📞 +91 8502002003
• If the order is cancelled within 12 hours, a 10% cancellation fee will be deducted, and the remaining amount will be refunded.
  
• Orders cannot be cancelled if:
  (i) The product has already been shipped
  (ii) The product has been scheduled or processed for manufacturing

• Returns are accepted only in case of damaged or defective products.
  
• You must notify us within 24 hours of delivery with proper proof (images/videos).

To initiate a return:
Email or WhatsApp us with:

• Order details
  
• Photos/videos of the damage

Conditions for Return:

• Product must be unused
  
• Product must be returned in original packaging with tags, labels, and invoice
  
• Packaging must be secure to avoid damage during return transit

Returns, exchanges, or refunds will not be accepted in the following situations:

• Change of mind after purchase
  
• Product does not match expectations (design, color, size perception, etc.)
  
• Products purchased during sale or discount
  
• Products damaged after delivery
  
• Incorrect or incomplete delivery address provided
  
• Customer unavailable at delivery location
  
• Refusal to accept delivery
  
• Product delivered as per customer instructions to a third party
  
• Force majeure events (natural disasters, transport issues, etc.)
  
• Product tampered with or altered by the customer

• Refunds will be processed only if a replacement is not available for a damaged/defective product.
  
• Once the returned product is received and inspected, refund approval will be processed.
  
• Refunds will be issued after receiving your confirmation via email.
  
• The refund process may take 7–10 business days.
  

If a product is found damaged or defective, we will:

• Offer a replacement, or
  
• Provide a refund (if replacement is not possible)

• Unboxing should be done carefully; RD Woodmaker is not responsible for damage caused during handling after delivery.
  
• Slight variations in color, texture, or finish may occur due to the handcrafted nature of our products and are not considered defects.
  
• Final decisions regarding returns/refunds are subject to inspection and approval by RD Woodmaker.
  

For any queries or support:

📞+91 8502002003

📧 rdwoodmaker@gmail.com