RD Wood Maker is proud to offer a 1-year warranty against manufacturing defect on all products listed on our website, subject to certain terms and conditions. We believe in providing reliable and high-quality products to our customers. However, please be aware that claims made under the warranty will not be considered in the following situations:
1) Normal Wear and Tear:
The warranty does not cover damages resulting from regular usage or normal wear and tear over time.
2) Changes in Appearance or Attributes:
Any significant changes in the appearance, durability, quality, behavior, colorfastness, or other attributes of the product due to usage are not covered under warranty.
3) Natural Variations in Wood and Covering Materials:
Color, grain, or texture variations in wood, laminate, or any other covering materials are inherent to their nature and are not considered as defects under warranty.
4) Aging and Exposure to Light:
Changes in wood or fabric color caused by aging or exposure to light are not covered under warranty.
5) Product Modification, Misuse, or Abuse:
Any damage or failure resulting from product modification, self-repair, alteration, misuse, or abuse is not covered by the warranty.
6) Covering Product Tops:
Defects or damage caused by covering product tops with glass or other foreign materials are not eligible for warranty coverage.
7) Handcrafted Products and Weaving:
Our products are intricately woven and handcrafted, and over time, hand weaving may loosen due to weight issues. Such occurrences are not covered under warranty.
8) Exposure to Liquid:
The warranty does not apply to damages caused by exposure of the product to running water or any other liquid.
It is important to note that warranty-related claims falling under the aforementioned situations will be reviewed by RD WOOD MAKER's expert team. The decision made by our team will be final, conclusive, and binding.
These exceptions are specific to our warranty policy. For any other complaints or concerns, we encourage you to reach out to our grievance redressal cell at support@rdwoodmaker.com. Our team will be more than happy to assist you.
Thank you for choosing RD WOOD MAKER, and we strive to provide you with exceptional products and service.
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RD Wood Maker